SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Woven Kulture! We’re committed to delivering your handcrafted, authentic African-inspired items in a timely and efficient manner. Please review our shipping policy to understand our processes and expectations.

1. Shipping Rates and Times

Domestic Shipping within United States
Standard shipping: 5-7 business days
Expedited shipping: 3-5 business days
Rates: Calculated at checkout based on your location and the weight of the items purchased.
International Shipping
We ship worldwide! Shipping rates and times vary by location, and international customers are responsible for any applicable customs fees, duties, or taxes.
Standard International Shipping: Typically 3-5 weeks
Express International Shipping: Typically 1-3 weeks

2. Order Processing Time

Orders are processed within 2 business days after receiving your confirmation email. Please note that this does not include weekends or holidays.
During peak seasons or holiday periods, processing times may be extended. You will be notified of any significant delays.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status using the provided link.
Please allow 24-48 hours for tracking information to update.

4. Customs, Duties, and Taxes

Woven Kulture is not responsible for any customs or import taxes applied to international orders. All fees imposed during or after shipping are the customer’s responsibility (e.g., tariffs, taxes, etc.).
Delays may occur due to customs processing, and such delays are beyond our control.

5. Lost or Damaged Items

Woven Kulture is committed to ensuring your products arrive safely. However, if your package is lost or arrives damaged, please contact our Customer Service team at support@wovenkulturecom.info within 2 days of the delivery date.
For lost items, please allow 14 Business days for us to investigate with our shipping courier and find a solution.

6. Shipping Restrictions

Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries. Please ensure your delivery address is correct and accessible.
Certain items may be restricted from international shipping due to local regulations or material restrictions.

7. Changes to the Shipping Policy

Woven Kulture reserves the right to update this shipping policy at any time. Changes will be reflected on this page, so we encourage you to review it periodically for updates.

Thank you for choosing Woven Kulture! For questions or concerns about your order or our shipping policy, please reach out to our Customer Service team at support@wovenkulturecom.info

We’re here to help!

RETURN & EXCHANGE POLICY

At Woven Kulture, we want you to love every handcrafted piece you purchase from us. However, if you are not fully satisfied with your order, our return and exchange policy below outlines your options.

1. Eligibility for Returns & Exchanges

Items must be in new, unused condition with all original tags attached.
Items must be returned within 14 days of the delivery date for a refund or exchange.
Customized or personalized items are non-returnable and non-refundable unless damaged or defective.

2. Non-Returnable Items

Customized products, such as items with monograms or special alterations, cannot be returned or exchanged.
Earrings, Necklaces, Bracelets and other jewelry accessories are non refundable, sales are final
Sale items, gift cards, and any promotional or discounted items are final sale and not eligible for return or exchange.

3. Return Process

To initiate a return, please contact our Customer Service team at support@wovenkulturecom.info with your order number and reason for the return.
Once your return is approved, we will send you detailed instructions on how to ship the item back to us.
Customers are responsible for return shipping costs unless the item was damaged or defective.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our Customer Service team at support@wovenkulturecom.info to ensure availability.
Exchanges are processed once we receive the original item in its original condition.
Shipping fees for exchanges may apply.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7-14 business days. Processing times may vary depending on your bank.
Please note that shipping fees are non-refundable unless the return is due to a damaged or defective item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [contact email] with photos and a description of the issue.
We will work with you to arrange a replacement, repair, or refund at no additional cost.

7. Return Address

All returns should be sent to [Woven Kulture Return Address]. Please ensure that you use a trackable shipping method, as Woven Kulture is not responsible for lost or undelivered return packages.

8. Policy Updates

Woven Kulture reserves the right to modify this Return & Exchange Policy at any time. Changes will be posted here, so please review periodically for updates.

Thank you for choosing Woven Kulture. If you have any questions or need further assistance, please reach out to us at support@wovenkulturecom.info We’re here to help ensure you have a positive shopping experience!